If you’re a hotelier, your guests are likely wondering how to keep themselves safe during their stay with you– especially during this time.
Hotels are taking many different measures to ensure the safety of their guests. Guests can expect to find a 24/7 hotline at their hotel’s front desk right off the bat. It’s important for guests to feel safe, and this is a quick way to bring this sense of comfort and security into the mix.
This article will teach you some ways to protect yourself and your guests on maintaining a healthy business level during these challenging times.
How To Keep Your Hotel Guests Safe
Remember that the best way to keep your guests safe is to keep yourself safe. You can take certain measures to protect your hotel and its staff, but most of these come down to adopting security habits that you would in any other situation, such as travelling abroad.
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Inform them of the hotel policies and emergency guidelines.
Guests will need to know about the hotel policies in an emergency. This includes keeping a list of which rooms you have reserved for which guests (if this is an in-house hotel) and the emergency procedure in the event of a fire.
This can protect both you and your staff and allow your guests to feel as comfortable and safe as possible during their stay.
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Sanitise regularly.
An effective way of protecting a hotel against the spread of viruses and bacteria is to clean and sanitise your rooms well. Regularly cleaning and disinfecting can reduce the chance of your hotel becoming infected by diseases.
A hotel can be cleaned in various ways, but the most efficient is through regular steam cleaning. This will ensure that the floor and walls of your hotel are kept clean daily.
Make sure to keep a stockpile of disposable bed sheets and towels. When guests check-in, you can provide them with disposable sheets/towels until their room is cleaned correctly and can take them.
This way, you can protect yourself against the spread of germs and viruses, and your guests won’t feel uncomfortable staying at your hotel.
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Ensure tight security.
Have a security system in place. This can include CCTV cameras, alarms, and a 24/7 hotline.
There are many benefits of using a security system in your hotel– it allows monitoring intrusions, watching for suspicious behaviour, and tracking daily tasks like checking guests in and out without fail.
It’s important to remember that breaches can occur anywhere and at any time during any emergency. Always keep your doors locked, especially when guests are present. Be vigilant on new guests entering the building/hotel or when they leave.
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Regularly check electric supplies.
It’s essential to check your electric supplies regularly. Even if it’s not an emergency, this precautionary measure can protect you if a fire occurs in your hotel.
When checking the electric supplies, it’s important to make sure that there are no abnormalities with the wiring, as this can be a potential cause of fires.
It is also vital to regularly check your gas supplies. Check for leaks and other abnormalities so that you can prevent any potential fires from occurring from careless gas usage.
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Ensure fire protection devices are installed and working properly.
Passive fire protection devices such as metal-clad doors are the utmost ways to protect your hotel from fires, especially those that occur in your rooms. By ensuring that your fire doors and other fire protection devices are correctly installed, you will protect both yourself and your guests from fires and other emergencies.
It’s important to regularly check the fire doors or curtains to ensure that they are working well.
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Provide reliable internet connection.
Your guests will need to access the internet regularly during their stay with you. This allows guests to be up-to-date with the latest news and weather and contact their loved ones if there’s an emergency.
It’s crucial to ensure the internet in your hotel is reliable at all times. This can be done by regularly checking your equipment and ensuring your wifi is working efficiently.
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Have phone and concierge services available 24/7
Providing phone services is vital to ensuring guests feel safe in your hotel. Find a reputable phone service provider, as this will help keep your guests informed and aware of any issues occurring while in your hotel.
It’s important to have a 24/7 hotline that you and your guests can use should they experience any problems while at your hotel.
Have someone who can translate different languages around if you’re providing services to foreign tourists who may be staying in your hotel.
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Provide comfortable accommodation.
Being well-prepared for a pandemic can help protect both you and your guests from possible issues that can arise during a pandemic outbreak.
During a pandemic, it’s likely that hotel guests may become ill. By providing comfortable accommodation and making sure to have all the proper equipment available, you will prevent any illness and ensure your guests feel safe during their stay.
Provide regular and clean linens as this can ensure a comfortable stay for your guests. Keep a backup of clean sheets and bedspreads if the original ones get damaged or dirty during the stay. This way, you won’t be caught off guard if these items are damaged.
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Train the staff on emergency procedures.
This includes calling the staff hotline, notifying guests, and performing safety checks throughout the building. This will ensure they’re prepared if they notice signs of trouble occurring at the hotel, such as fires and other emergencies.
All staff members must understand what to do if anything happens out of their control. Training your employees on what to do during an emergency will protect them and your hotel from harm.
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Implement health protocols.
It’s important to teach your employees to protect themselves and others from any possible danger.
This can include wearing personal protective equipment throughout the hotel and ensuring that your staff is aware of signs of viral infection or other potential health scares.
Ensure a checklist includes all vital staff members who work at your hotel. Having everyone’s name, birth date, and contact information can help you remember who needs to be contacted in case of an emergency.
Have copies of their ID and insurance card details with the hotel information.
It’s important to contact a health insurance broker who can help get you and your employees’ proper coverage.
Final Thoughts
Guest safety should be the top priority for hotel owners. By implementing the necessary measures and following federal guidelines, you can protect your hotel from any potential danger resulting from a fire or a viral outbreak.
Make sure that your guests and employees know the hotel’s emergency guidelines for stress-free summer accommodation.
